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USB 3.0 External Storage Device driver not getting Installed- [Solved]

Discussion in 'Windows (XP, 7, 8)' started by Nasir, Jul 30, 2014.

  1. Nasir

    Nasir New Member

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    Issue:USB storage device is not working on my computer, be it a USB 2.0 or USB 3.0 it just doesn't install the driver for storage device and my USB mouse and webcam does work.Everytime I plug in a USB flash drive of USB 3.0 External hard drive it beeps and gives error message that the device driver could not be installed.
    Here is the steps I took to troubleshoot this issue and it got fixed.


    For a detailed information and troubleshooting step on this issue visit my following post
    USB 3.0 External Storage Device driver not getting Installed
    Step 6. Now I needed to check two entry in registry so go to Run-> Type Regedit.
    and Navigate to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
    Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. If so, please right click on the values and select "Delete" to remove them.Refer to the picture below.


    [​IMG]
    Pic-16(k)
    Restart the computer to check the issue.
    Step 7. Now go to "C:\windows\inf" folder and check if these three files USBSTOR.SYS, usbstor.inf and usbstor.pnf are available.If it was renamed change the name as I wrote them or if they are not available copy them from "C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"

    And then go to "C:\WINDOWS\SYSTEM32\Drivers" and make sure you have USBSTOR.SYS and usbd.sys available if not copy them again from
    "C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_83027f5d5b2468d3"

    and paste it to Drivers folder.
    In my Computer they were turned off due to some reason may be because of virus or the antivirus turned to be a virus.I am uploading those picture showing the file name changed, look at the pictures below.



    [​IMG]
    Pic-16(l)
    Look at the below Picture the file name was changed by a virus or the Antivirus.

    [​IMG]
    Pic-16(m)

    [​IMG]
    Pic-16(n)
    So I renamed them correctly and then scanned for hardware changes and I was amazed to see a change now though the driverstill did not get installed but the driver properties showed me that "the services for this device could not be started either because it is disabled or it has no enabled devices associated" as shown in the picture below.

    [​IMG]
    Pic-16(o)

    Step 8. If you are seeing the message shown in the Picture-16(m).Open Registry editor by going to Run-> typing Regedit and Navigate to the following key:

    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR" and ensure that the Start value is 3 on the right pane as shown in the picture.
    [​IMG]
    Pic-16(p)

    I restarted my system and then connected the USB 3.0 External Hard drive and Bingo!!!!!


    IT DID INSTALL THE DRIVER--Wooooo

    It got fixed this way..


    For a detailed information and troubleshooting step on this issue visit my following post
    USB 3.0 External Storage Device driver not getting Installed
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